Global Healthcare Solutions

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that children care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant children’s outcomes were consistently good, and feedback confirmed this.

 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure children’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Evidence-based care was significant in the service’s policies and procedures. Children’s support plans were updated when their needs changed, staff told us this was communicated to them from the office, in regular team meetings and the service’s electronic system so they were confident they had access to the most up to date information when supporting children using the service.
 

The service planned and delivered children’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Relatives told us their loved one’s care and support needs were assessed, reviewed, and updated as required. A relative stated, “They wouldn’t be able to get my little one to do something they didn’t want to do, my child enjoys spending time with staff and we’d know from their behaviour if they didn’t.”

We saw records were accurate to the care they were receiving. For example, we saw protocols directing staff how to respond to a young person’s health condition. This included up to date guidance from health and social care professionals. Care plans had been updated to reflect any changes to the child or young person’s care and treatment.

The service worked well across teams and services to support people. They made sure children only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us the information they had for children was accessible to them through the provider’s electronic recording system, each household had accessible information directing staff to what action to take should there be an adverse event.

The registered manager was confident about the service’s policies, and checked staff understanding of these during their induction to ensure new starters were supported to familiarise themselves with the expectations of Global Healthcare Solutions. The registered manager was confident in appropriate ways to share information with external partners and showed us ways in which their staff worked alongside another homecare agency to provide consistent and joined up care.
 

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Children's care plans outlined their food and drink preferences. Care plans identified the level of support people needed from staff to prevent malnutrition and dehydration.

Staff attended regular meetings with partners such as other care agencies and schools where they were made aware of any new targets and goals for children to be more independent. Information about children’s needs and ongoing progress could be easily shared as records were clear and comprehensive.
 

The service routinely monitored children and people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of children themselves.

Where necessary, referrals to professionals had been made to ensure children maintained a healthy lifestyle, identified goals and had positive outcomes. Instructions for staff on how to achieve this were shared at team meetings. Each care and support plan was individual and centred around the child or young person, with input from relatives as appropriate.

The registered manager told us the service was structured so children had core staff who worked with them consistently and acted as a key person in their care. Staff told us the benefits of this, which included building stronger relationships with the young person and their relative.
 

The service told children about their rights around consent and respected these when delivering person-centred care and treatment.

Staff had received training and told us the importance of asking consent and offering choice before providing care for children.

Staff explained what restrictive practices were and confirmed they would consult the care plan to ensure they were aware of all de-escalation and distraction techniques. One staff member said, “The training provided is comprehensive and equips us with essential skills in safeguarding, de-escalation, and working with children with complex needs.”

Records showed children, and those important to them, were consulted as part of all decision-making processes.