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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 October 2019

About the service

Nu-Staff Image Plan Limited is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection 30 people were receiving care and support from the service.

People’s experience of using this service and what we found

People felt safe and well supported. Care was well planned, visits were organised and care was responsive to people’s individual needs. Staff knew people well and understood and respected their choices and preferences.

The service supported people to access healthcare services and were encouraged to be involved in decisions about their care. Partnerships with other agencies and health professionals enabled effective outcomes for people.

Staff supported people to take medicines safely. Risks to people were assessed and regularly reviewed. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.

People and relatives told us they could confidently raise any concerns, and these were addressed appropriately.

There were sufficient numbers of trained, experienced staff to meet people’s needs. Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. Staff received induction and on-going training and support that enabled them to carry out their roles positively and effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People, and where appropriate their relatives, were involved in decisions about their care.

Governance systems and oversight of the service was robust. Issues were identified, and actions taken to address any shortfalls.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 October 2019

The service was well-led.

Details are in our well-led findings below.