Carpenders Care Limited

Updated 7 January 2026

Date of Assessment: 9 January 2026 to 30 January 2026.

Carpenders Care Ltd is a domiciliary care service. It provides support and personal care to older people living in their own homes, some of whom live with dementia. At the time of our assessment there were 30 people receiving personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating.

We conducted this assessment due to the length of time since our last assessment.

At the last inspection in December 2018, the overall rating for the service was good. At this assessment, the overall rating for the service has remained good.

People and their relatives were consistently positive about the service, describing staff as kind, respectful, and attentive.

People felt safe and confident when receiving care and support. People were protected from the risk of potential abuse and staff were aware of how to safeguard them. Risk assessments were person centred and supported staff’s understanding about how to reduce the risk to people.

Systems and practices ensured people were protected from the risk of avoidable infections. Medicines were managed safely and people received them as prescribed.

Care was effective and specific to each person’s needs. Care plans reflected people’s preferences, routines, and risks.

People were treated with kindness and compassion. Staff protected their privacy and dignity. People were supported to maintain independence and make choices about their care. Preferences, such as gender for personal care, were respected and accommodated.

Recruitment processes helped ensure staff were safely recruited and suitable to work with people. Sufficient staffing levels were provided to ensure people’s assessed needs were met.

The culture of the service promoted equality and diversity. The registered manager was skilled and experienced within their role. Systems were in place to encourage people to have a say about the service they received.

Staff were trained and confident in their roles. They worked collaboratively with health professionals to help support good outcomes. Staff said they felt supported by the registered manager and felt valued working at the service. Governance systems were effective, with regular audits, supervisions, and spot checks ensuring quality and safety. Staff were encouraged to speak up and were confident concerns would be addressed.

Updated 7 January 2026

During this assessment, we spoke with 2 people who received care and support and 7 relatives. Feedback obtained was consistently good about the care and support people received and the overall running of the service.

People felt safe with how their care and support was arranged, delivered and monitored and this was confirmed by relatives we spoke with. People and relatives told us care staff were caring and supportive. A person said, “[Care staff] are all kind. They are very good to me.” Relatives told us they found care staff to be supportive and empathetic. A relative said, “[Care staff] are very nice, friendly and crack jokes. They take extra care when [my family member] is not feeling great and they encourage [my family member].”

The registered manager fostered a positive culture and worked with external health and social care professionals to help ensure people’s health and wellbeing was maintained and they received continuity of care.

People’s care was provided in accordance with their individual needs from a team of consistent staff who knew them well. This provided continuity in their care arrangements. A relative said, “[The provider] is very adaptable and arranges carers accordingly.”

Feedback about the management of the service and the quality and standards of care provided was positive. People and their relatives felt able to complain and were confident that if they did, appropriate action would be taken, and improvements would be made.

We met and spoke with staff which included the registered manager, office staff and care staff. Staff told us they were well supported by management. They told us there was a positive morale amongst the team and they worked well together to support people effectively.

We obtained feedback from 2 external professional as part of this assessment. Feedback obtained was overall positive and no concerns were raised.