Updated 30 December 2019
360 Health - London Bridge provides travel health services including vaccinations, medicines and advice on travel related issues to both adults and children travelling for business or leisure. It also provides services to corporate clients. Alongside it’s travel vaccines service, phlebotomy, visa medicals and wellness screens are also available. The service is a designated yellow fever vaccination centre. Services are provided on a fee-paying basis only. No NHS services are provided.
The service is operated by 360 Health, also known as London Vaccination Clinic. They own seven sites across London which are satellite sites, London Bridge being the main site.
The service is in a busy central Location, adjacent to a main London transport terminal. It is housed within a serviced office building which is shared with other businesses. The provider rents the space from a landlord. The treatment room is located on the ground floor with office space and bathroom facilities on the basement floor. The reception is manned by a receptionist employed by the building management from 9am to 6pm after which the service provides reception cover. The premises are not ideally suited to those with mobility difficulties due to the layout of the premises and lack of a lift. Patients with mobility concerns could be seen at one of the provider’s other sites which we were told were fully accessible.
Services are available between 9 am to 8 pm Monday to Friday and between 9 am and 5 pm on Saturdays. We were advised that opening hours were subject to seasonal changes. Information about opening times would be displayed on the service’s website.
The location is operated by the CQC registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service clinical team consists of two nurses in addition to the co-founder and medical director who were a nurse and a doctor respectively. Both nurses were relatively new to the service but were well experienced in travel medicine. The service also used long-standing bank nursing staff when required. For busier periods. The administrative team is led by a director of operations and there is one senior administrator. Those staff who are required to register with a professional body were registered with a licence to practice.
The service is registered with the CQC to provide the regulated activity of treatment of disease, disorder or injury.
How we inspected this service
Before visiting, we reviewed a range of information we hold about the service and asked other organisations to share what they knew. During our visit we:
• Spoke with a range of clinical and non-clinical staff including the co-founder, medical director, lead nurse and the operations manager.
• Reviewed an anonymised sample of the personal care or treatment records of patients.
• Reviewed service policies, procedures and other relevant documentation.
• Inspected the premises and equipment used by the service.
• Reviewed CQC comment cards completed by service users and spoke with a patient.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.