We carried out a review of the data available to us about Aspect Domiciliary Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Aspect Domiciliary Care Limited, you can give feedback on this service.
Aspect Domiciliary Care Limited is a domiciliary care agency providing personal care and support to people in their own homes. It provides a service to older people. At the time of inspection, the service was providing care to five people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There were enough staff to meet the required need. Staff were recruited safely and a process was in place.
People felt safe. Staff training, and policies ensured people were safe. Staff knew how to recognise signs of abuse and who to report concerns to.
Medicines were managed safely, and lessons were learnt when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received access to healthcare professionals when needed. The service raised concerns with other health and social care professionals when needed.
People told us staff were kind and caring and treated them with respect.
Care plans were personalised and met people’s needs in a variety of ways both practically and emotionally.
People thought the service was well led. We received compliments about the support and leadership of the service.
The service worked well with other agencies and professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 22 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Aspect Domiciliary Care Limited provides personal care and support to people who live in their own homes and also provides a healthcare recruitment service. The latter function of the agency was not included as part of the inspection as it does not fall within scope of the Health and Social Care Act 2008 and associated Regulations. At the time of our inspection the agency was providing personal care and support to 10 people in their homes.
A registered manager was in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People’s care and support needs were met with people saying care workers were kind, caring and respectful.
Staff had been trained in safeguarding adults and were knowledgeable about the types of abuse and how to take action if they had concerns.
Accidents and incidents were monitored to look for any trends where action could be taken to reduce likelihood of recurrence.
Recruitment systems were being followed to make sure that suitable, qualified staff were employed in the right numbers for effective running of the service.
Where assistance with, or administration of medicines formed part of a person’s care package, this was managed safely.
The staff team were suitably trained providing them with the knowledge and skills to fulfil their role effectively.
Staff were well supported through supervision sessions with a line manager, and an annual performance review.
Staff and the manager were aware of the requirements of the Mental Capacity Act 2005 and acted in people’s best interests where people lacked capacity to consent.
People and staff were very positive about the standards of care provided. People told us they were treated compassionately as individuals, with staff knowing people’s needs.
People’s care needs had been thoroughly assessed and care plans put in place to inform staff of how to care for and support people. The plans were person centred and covered all areas of people’s needs. The plans we looked at in depth were up to date and accurate.
It was agreed that sending of a weekly schedule to each person would be re-instated to inform people which carer worker would be visiting each day.
There were complaint systems in place and people were aware of how to make a complaint.
The home was well led. There was a positive, open culture reflected in morale of workers.
There were systems in place to audit and monitor the quality of service provided to people.