Toothcare Limited

Updated 6 August 2025

We carried out this announced on-site inspection on 10 September 2025.

We found the practice had met regulations.

The practice had some systems in place to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures mostly reflected current legislation although improvements could be made to ensure all appropriate checks were completed prior to staff commencing employment.

There was mostly effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Toothcare Limited is in Canvey Island, Essex and provides NHS and private dental care and treatment for adults and children.

There was a small step into the practice and car parking spaces were available in a carpark behind the practice.

The practice had 2 treatment rooms one of which was also used for decontamination processes. At the time of our inspection, there was a total of 7 staff, of which there were the principal dentist, 2 dental nurses, 2 trainee dental nurses and 2 receptionists. We spoke to a number of staff during our inspection, including the dentist, 2 dental nurses and a receptionist.

Updated 6 August 2025

On the day of our inspection, we spoke with 2 patients and saw patient feedback from a further 9 patients. We also viewed patient feedback obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “Have always gone above and beyond when treatment required”, and “Good communication and care shown throughout treatment very satisfied with all aspects.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.