1 October 2019
During a routine inspection
Ace Homecare Grimsby is a domiciliary care service providing care and support to older people and younger adults; people who may be living with a learning disability or autistic spectrum disorder, dementia, mental health need, or a physical disability.
Not everyone using the service receives regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 130 people received the service, of which 95 were being supported with personal care.
The service has been developed and designed in line with the principles and values that underpin
Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People's experience of using this service and what we found
People were safe from harm. Systems, safe recruitment and effective risk management supported this. Sufficient numbers of staff were employed to support people with their needs, including handling medicines and keeping their homes clean.
Staff were trained, skilled and well supported by the provider. People had good relationships with the staff who protected their rights to lead a normal life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind, caring and respectful. They felt staff championed their privacy and dignity and encouraged their independence in all aspects of life.
Staff were motivated and dedicated to provide person-centred care based on people's choices and preferences. People were supported to do the things they wanted to. Any dissatisfaction in receiving the service was addressed and resolved, and any support people needed with end of life care was understood and provided.
For people with a learning disability, the service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected these principles and values by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People had the benefit of a service that was positive and inclusive, where the registered manager and a management team, maintained checks on how well the service was provided. Documents held in the office were secure to ensure confidentiality of people's information, and staff respected people's confidentiality when they supported them.
For more details, please see the full report which is on the CQC's website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 1 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.