Background to this inspection
Updated
15 April 2019
Southey Green Medical Centre is located at 281 Southey Green Road, Sheffield, S5 7QB. The practice provides services to 2,929 patients under the terms of the NHS personal medical services (PMS) contract.
The provider is registered with CQC to provide the regulated activities, diagnostic and screening, maternity and midwifery, surgical procedures, family planning and treatment of disease, disorder or injury from this location.
This provider is registered with CQC as an individual GP (male). The practice employs a salaried GP (male), nurse practitioner, healthcare assistant, pharmacist, practice manager and a team of administration and reception staff.
Information published by Public Health England rates the level of deprivation within the practice population as group one, on a scale of one to ten, level one represents the highest levels of deprivation and level ten the lowest. The practice population is similar to others in the Sheffield Clinical Commissioning Group (CCG) area with a higher number of patients under the age of 18 at 25% (CCG average 20%) and a higher number of patients who are unemployed at 8.2% (England average 4%).
The practice is open and offers morning and afternoon appointments between 8am and 6.30pm Monday to Friday, with the exception of Monday when the practice is open until 8pm. When the practice is closed patient telephone calls are diverted to the Sheffield out of hours service.
Updated
15 April 2019
This practice is rated as Good overall. (Previous rating February 2017 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Southey Green Medical Centre on 19 February 2019 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff treated patients with compassion, kindness, dignity and respect.
- The practice organised and delivered services to meet patients’ needs. However, some patients commented they had difficulty accessing the practice by telephone to make an appointment and sometimes had to wait a long time to be seen once they attended for an appointment.
- There was a focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Develop an overview of safety alerts and actions taken to share with relevant staff.
- Review systems for checking the immunisation status of staff in line with the Department of Health Immunisation Against Infectious Disease guidance (the Green Book).
- Take action to ensure the practice manager receives an annual appraisal.
- Improve the process for recording actions taken by a GP from hospital letters with regard to children who do not attend for a hospital appointment.
- Review the code used to identify vulnerable adults on the computer system.
- Continue to monitor the prescribing of hypnotic medication to ensure it is appropriate.
- Continue to listen to patient feedback regarding access to an appointment and length of wait to be seen when attending for an appointment.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
Please refer to the detailed report and the evidence tables for further information.
Working age people (including those recently retired and students)
Updated
15 April 2019
People experiencing poor mental health (including people with dementia)
Updated
15 April 2019