We carried out an announced comprehensive inspection on 28 July 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
D&K Dental Care is situated in the Shirecliffe area of Sheffield. It offers mainly NHS treatment to patients of all ages but also offers private dental treatments. The services provided included preventative advice and treatment, routine restorative dental care, dental implants
The practice has two surgeries, a decontamination room, two waiting areas, a reception area and toilet facilities. Both surgeries and one waiting area are on the ground floor, the second waiting area is on the first floor.
There are three dentists and four dental nurses who all share reception duties on a rota basis.
The opening hours are Monday to Thursday 9-00am to 5-30pm and Friday 9-00am to 5-00pm.The practice owners are the registered managers. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
During the inspection we spoke with three patients who used the service and reviewed 52 completed CQC comment cards. Patients we spoke with and those who completed comment cards were positive about the care they received about the service.
Our key findings were:
- The practice had systems in place to assess and manage risks to patients and staff including infection prevention and control, health and safety and the management of medical emergencies.
- Dental care records were detailed and showed that treatment was planned in line with current best practice guidelines.
- Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
- Patients were able to access appointments in a timely manner.
- Patients were treated with care, respect and dignity.
There were areas where the provider could make improvements and should:
- Take action to make sure that the dental light in the front surgery is fit for purpose
- Take action to make sure that the dental chair in the back surgery is fit for purpose
- Review the practices protocol for undertaking X-ray audits