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Inspection Summary


Overall summary & rating

Good

Updated 9 April 2019

About the service: Hannah’s Homecare is a domiciliary care agency, providing personal care to people in their own homes. The service operates from an office based in Warrington. At the time of this inspection there were 14 people using the service.

People’s experience of using this service:

People received support from staff that were kind, caring and compassionate. People’s needs had been fully assessed prior to them being supported by the service. Care plans had been developed and reflected people’s individual needs and preferences. They had been regularly reviewed to ensure the most up-to-date information and guidance was available for staff. People were supported by regular staff with whom they had developed positive relationships with.

Recruitment practices were safe and people were supported by staff that had undertaken a thorough induction and had completed training that was relevant to their role. Enough staff were employed to meet the needs of the people supported.

Risk assessments were in place giving guidance to staff to ensure that risks were minimised. These were regularly reviewed and held the most up-to-date information for staff. People were protected from the risk of harm and abuse. Staff had undertaken safeguarding training and felt confident to raise any concerns they had.

Staff had undertaken medication training and had their competency regularly assessed. Medication policies and procedures, along with best practice guidance was available for staff to follow. Medication administration records (MARs) were fully completed and regularly reviewed to ensure people received their medicines safely. Staff had completed infection control training and had access to personal protective equipment (PPE). An infection control policy and procedure was in place.

People spoke positively about the staff that supported them and the management team. People told us their privacy and dignity was respected and their independence was promoted. People told us their views were regularly sought regarding the staff and the care they received.

The registered provider complied with the principles of the Mental Capacity Act (MCA) 2005. Staff understood and respected people’s right to make their own decisions where possible, and encouraged people to make decisions about the care they received. Consent had been sought before any care had been delivered in line with legal requirements.

Rating at last inspection: Requires Improvement (Report published March 2018).

Why we inspected: This was a planned inspection based on the rating of the last inspection.

Follow up: We will continue to monitor all intelligence we receive about the service until we return to visit as per inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 April 2019

The service was safe. We improved the rating to good.

Details are in our Safe findings below.

Effective

Good

Updated 9 April 2019

The service was effective. We improved the rating to good.

Details are in our Effective findings below.

Caring

Good

Updated 9 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 9 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 9 April 2019

The service was well-led. We improved the rating to good.

Details are in our Well-Led findings below.