Our current view of the service
Updated
2 April 2025
We carried out this announced on-site inspection on 29 April 2025.
We found the practice had met regulations.
There was effective leadership and a culture of continuous improvement.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Recruitment procedures reflected current legislation. The provider should ensure that clinical staff provide evidence of adequate immunity for vaccine preventable infectious diseases prior to commencing work.
Staff were aware of the importance of protecting patients’ personal information. The practice should review the data protection impact assessment for the use of closed-circuit television (CCTV).
The practice is in Barnsley town centre and provides NHS and private dental care and treatment for adults and children.
The practice is not accessible to wheelchair users. Pay and display car parking, including dedicated parking for disabled people, is available near the practice.
The practice had 2 treatment rooms.At the time of our inspection, there was a total of 6 staff, of which there were 1 dentist, 1 dental therapist, 2 trainee dental nurses, 1 receptionist and 1 administrator who supported the day-to-day running of the practice. We gathered feedback from staff and spoke to a range of staff during our inspection, including the dentist, the dental therapist, 1 trainee dental nurse, the receptionist and the administrator.
People's experience of the service
Updated
2 April 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. On the day of our inspection, we received feedback from a further 8 patients. These and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice.
Comments included: “Good treatment, very professional friendly”, “Really friendly staff”, “All staff were caring and very kind and efficient. I was treated with dignity and respect”, “I was definitely listened to, and my needs were taken care of and a quick appointment made”, “The Dentist explained the procedure in detail and was very professional throughout”, and “Really helpful with my toddler and helped her to feel at ease”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.