We carried out a review of the data available to us about North Yorkshire Horizons on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about North Yorkshire Horizons, you can give feedback on this service.
We rated North Yorkshire Horizons as outstanding because:
We do not currently rate substance misuse services.
This inspection was undertaken looking at the Spectrum arm of North Yorkshire Horizons.
We found the following areas of good practice:
staff treated clients with compassion, dignity and respect, were non-judgemental in their approach and protected their privacy and dignity
staff assessed the needs of clients and worked with them to develop their own recovery plans. Clients developed and managed their own recovery plans; clients and family members felt involved in recovery plans and had good access to doctors
staff understood their responsibility for reporting incidents of harm or risk of harm and concerns related to safeguarding people from abuse. Clients were seen in their own homes or in a safe and comfortable alternative place to the office
staff followed guidance in line with the National Institute for Health and Care Excellence and UK clinical guidelines on clinical management 2007
clients either self-referred through a single point of access or were referred through a partner agency and comprehensive assessments were carried out by a third agency. This information was shared with NYH. These agencies worked collaboratively to ensure clients received a seamless service
staff followed up cancelled appointments and unexpected discharges to ensure that vulnerable people were not left without support. Staff were responsive to the needs of all their clients
the service had enough staff with the appropriate skills, experience and training to provide safe care. Staff received specialist training that enabled them to carry out their role safely
staff received mandatory training, regular supervision and other professional training identified in their supervision
the service had a formal complaints procedure but had not received any complaints in the 12 months leading to our inspection
the provider had a clear vision and values, which staff understood and worked towards
there were clear lines of management through the organisation and good leadership at local level
the service had a risk register that meant everyone in the organisation was aware of any risks and what action had been taken to reduce them
the organisation was committed to improving services for the clients, and sought client views through questionnaires