- Dentist
Coombe Dental Care
Assessment report published 24 August 2026
Contents
Judgements
Our view of the service
We carried out this announced comprehensive on-site inspection on 23 July 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recent recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Coombe Dental Care is part of PortmanDentex, a dental group provider. The practice is in Salisbury and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 16 staff, of which there were 6 dentists, 5 dental nurses, 2 dental therapists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, the practice manager and the regional safety and quality specialist for the group.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “very informative” and “very happy here”.
Results from the patient feedback questionnaires showed that people were positive about the standards of cleanliness.
Patients responded positively that they were able to book appointments convenient for them, and they were given clear information to help them make an informed choice about their treatment and any associated costs. Patients also reported that they were involved in decisions about their care and that when they were prescribed medicines, sufficient information was given.
We were told that the practice actively obtains patients’ feedback that is reviewed and where suggestions had been made, appropriate action would be taken.