Updated
13 July 2026
Great Bridge Kidney Treatment Centre is located in Tipton, West Midlands and is operated by Diaverum Facilities Management Limited. The service opened in 2014 and provides haemodialysis services for adult patients referred by a local NHS foundation trust.
The centre manager has been registered with Care Quality Commission since December 2016.
We conducted an unannounced inspection on 28 April 2026. At the last inspection the service had been rated as requires improvement overall with 2 breaches in Regulation 12, safe care and treatment and Regulation 17, good governance, which have now been completed. This inspection included a review and re-rating of all 5 key questions: Safe, Effective, Caring, Responsive and Well-led.
During this inspection, a breach of Regulation 9 (Person-centred care) was identified. At the previous inspection, the provider had been advised to put appropriate translation services in place. At this inspection, some translated documents were available, but these were not fully used in practice. The service continued to rely on staff or family members to interpret for patients whose first language was not English. This meant the provider could not show that people’s communication needs were consistently being met, which affected the delivery of person-centred care.
Not all staff had completed safeguarding training to the level required in line with national guidance. As a result, the provider could not demonstrate that all staff had the appropriate knowledge and skills to effectively recognise and respond to safeguarding concerns.
The provider will be required to submit an action plan detailing how they will address the breach of regulation. This must include the steps they will take to ensure compliance with Person centred care requirements, and how they will implement and embed effective systems for providing appropriate translation and accessible information.
Updated
10 March 2026
Great Bridge Kidney Centre is located in Tipton, West Midlands. The service is nurse-led, with clinical support provided by renal consultants employed by a local NHS trust. The clinical manager, who was the CQC registered manager, had responsibility for the day-to-day management of the service, including oversight of nursing practice and responding to patient-related queries. Overall responsibility for nursing staff sits with the clinical manager for the service. The service supported adult’s patients from 1 NHS trust. It also accepts referrals from outside the local area, including adults who may be temporarily residing in the area, such as those visiting on holiday.
The service operated Monday to Saturday and was closed on Sundays. Opening hours were from 6:30am to 11:15pm on Mondays, Wednesdays, and Fridays, and from 6:45am to 6:15pm on Tuesdays, Thursdays, and Saturdays.
At the time of inspection, the service had 24 dialysis stations, including 4 side rooms which can be used for isolation purposes if needed.
We carried out a comprehensive inspection of Great Bridge Kidney Treatment Centre on 28 April 2026. This inspection included a review and re-rating of all 5 key questions: Safe, Effective, Caring, Responsive and Well-led.
During the inspection, we spoke with 10 members of staff including registered nurses, healthcare assistants, a clinical secretary, clinical lead, clinical manager and general manager. We also spoke with a dietician who works for the local NHS trust.
During the inspection, we found that all requirements from the previous inspection had been met, except for access to translation services for patients.
We observed positive infection prevention and control practices throughout the service. The environment was clean, well-organised and free from clutter, contributing to a calm and welcoming atmosphere.
We also observed effective team working across the service during the inspection day, with staff supporting one another and working collaboratively to meet patients’ needs.