One Impact Care - Ealing

Updated 3 June 2026

The assessment took place between 11 and 15 June 2026.

One Impact Care is a domiciliary care service registered with CQC on 19 September 2023. At the time of the assessment, they supported 2 people. The service provides personal care to people living in their own homes, including older people, adults under 65 years, children, and people with mental health conditions, physical disabilities and sensory impairments.

This was the first assessment since registration. We carried out a comprehensive assessment covering all key questions and quality statements.

People were protected from abuse and avoidable harm. Staff understood safeguarding responsibilities and followed clear processes to report concerns. Risks were assessed and managed through care planning, and staff followed guidance to support people safely. The provider also followed safe medicines and infection prevention practices.

The service was providing good quality, person-centred care that met people’s individual needs. People and their relatives gave consistently positive feedback. They described staff as kind, respectful and professional, and said care was delivered in line with people’s preferences, including cultural and religious needs. People were supported to remain independent and involved in decisions about their care.

Care planning was detailed and personalised. Assessments identified risks, health conditions and communication needs, and care plans gave clear guidance for staff. Reviews were carried out and updated when needs changed, and the provider worked with families and other services to support continuity.

Staff understood people’s needs and followed care plans. They reported concerns appropriately and were supported through recruitment, training, supervision and spot checks. Systems were in place to monitor quality, including audits and reviews.

The service demonstrated clear leadership and a positive culture. Governance systems supported oversight of care and continuous improvement.

Updated 3 June 2026

People and their relatives gave consistently positive feedback about the service. They described staff as kind, respectful and professional, and said care met people’s needs. A relative said, “ [Staff] always make sure my relative is safe and comfortable,” while another described the service as “Responsive and caring.” This reflected positive experiences of day‑to‑day care.

People were supported in a way that respected their individual needs and identity. Care plans recorded cultural, religious and communication preferences, and relatives confirmed staff understood and respected these. For example, people were supported with religious practices and benefited from staff who spoke the same language. This helped ensure people felt understood and comfortable receiving care.

The provider reduced barriers to communication and access. Information was available in formats people could understand, including translated care plans. Staff adapted communication to meet people’s needs and used shared language where possible. This supported people to understand their care, express their views and take part in decisions.

People and relatives were involved in care and able to give feedback. They described staff as approachable and said concerns were addressed when raised. Feedback was also gathered through regular contact, including surveys and supervisory visits.

Overall, people experienced care that was inclusive, accessible and person centred. Their communication needs and preferences were recognised, and they were supported to be involved in decisions about their care, which promoted equality in experiences and outcomes.