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Inspection Summary


Overall summary & rating

Good

Updated 15 March 2019

About the service:

This service is a care home. It provides care for older people, some of whom have nursing needs and some of whom are living with dementia.

People’s experience of using this service:

¿ We received positive feedback about the service and the care people received. The service met the characteristics of Good in all areas.

¿ People received safe care. Medicines were managed safely and there were enough staff to support people and keep them safe.

¿ People were supported by skilled staff with the right knowledge and training.

¿ Staff had respectful, caring relationships with people they supported. They respected people’s dignity and privacy and promoted their independence.

¿ People’s care and support met their needs and reflected their preferences. The provider upheld people’s human rights.

¿ Effective quality assurance processes were in place to monitor and improve the quality of the service. There was a positive, open and empowering culture.

Rating at last inspection:

The rating at the last inspection was requires improvement (5 April 2018). The overall rating for the service has now improved to Good.

Why we inspected:

This was a planned inspection of the service based on the last rating.

Follow up:

We did not identify any concerns at this inspection. The provider had made the required improvements to achieve a rating of Good. We will therefore re-inspect this service within the published timeframe for services rated Good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 15 March 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 March 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 March 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 March 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 March 2019

The service was well-led.

Details are in our well-led findings below.