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High Wycombe Supported Living Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 October 2017

High Wycombe Supported Living provides a service to 46 people, mainly younger adults with learning disabilities, across five sites in the High Wycombe area. People are supported in individual flats and shared houses which are owned by a housing association. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. This inspection looked at people’s personal care and support.

We last inspected this service in December 2014 and rated the service ‘good.’ At this inspection we found the service remained ‘good’.

Why the service is rated ‘good':

High Wycombe Supported Living provides a person-centred service where people are encouraged to be as independent as they can be. We saw people accessed the community; many were involved in voluntary work, work experience or day service opportunities. People went away on holidays of their choice, both in this country and abroad. The properties with individual flats had a shared lounge on the ground floor. This was used by people as they wished and for occasional group activities, to help prevent social isolation.

People were kept safe. They told us they would speak with staff if they had any concerns. Many people named their keyworker or the registered manager as the person they would turn to if they were unhappy. People told us they felt confident these staff would listen to them and put things right.

People received effective care. This included support to attend healthcare appointments and to eat a healthy diet. Staff were supported through regular supervision from their line managers. They received training to meet people’s needs and had been recruited using robust processes.

Each person’s needs had been recorded in a care plan. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were caring and kind towards people. One person told us “Staff are marvellous, they’re friendly…they’ve all helped me to be where I am now.” Another person told us “Staff are very good. I always find (name of staff) a good laugh.”

There were clear visions and values for the service. The service had a registered manager in place. The provider monitored the quality of care to make sure it met people’s needs. Staff understood their responsibilities and knew how to raise any concerns.

Inspection areas

Safe

Good

Updated 5 October 2017

The service remains good.

Effective

Good

Updated 5 October 2017

The service remains good.

Caring

Good

Updated 5 October 2017

The service remains good.

Responsive

Good

Updated 5 October 2017

The service remains good.

Well-led

Good

Updated 5 October 2017

The service remains good.