Our current view of the service
Updated
2 March 2026
We carried out this announced on-site inspection on 14 May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation.
There was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance.
Patients were treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Langton Dental Services is in the town of Hornchurch in the London Borough of Havering and provides private dental care and treatment for a majority adult patient group. The practice is a specialist referral clinic for the treatment of periodontitis and operates on one or two Thursdays each month.
The practice was located within a purpose-built health centre which provides other health services. The practice was located on the first floor and there was lift access and car parking spaces available, including dedicated parking for disabled people, on-site as well as near the practice.
The practice had 1 treatment room. At the time of our inspection, there was a total of 3 staff, of which there were 1 dentist, 1 periodontist and 1 dental nurse. Receptionist duties are fulfilled by the health centre’s reception team, whilst practice management duties were covered by the dentist. We spoke to all staff during our inspection.
People's experience of the service
Updated
2 March 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“I have visited this dental clinic on a number of occasions for various treatments…doctor has always looked after me and performed some of my treatments.”
“I found the treatment room to be clean and tidy and all equipment appeared new and in good working order.”
“I am delighted with the service I received at Langtons. The team there were friendly and considerate of their patients' needs throughout all interactions.”
Patients commented positively about the standards of cleanliness- “All the staff are very friendly, and the clinic is very clean.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care, for example, one patient commented that they received “Excellent diagnostic and treatment plans” from the dentist.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.