Broomhouse Mews

Updated 18 June 2025

We visited the service on the 5 August and 11 August 2025

Broomhouse Mews is a residential care home, providing support to younger adults, people with mental health conditions and people with a learning disability. At the time of our inspection 2 people were using the service. Our inspection was prompted due to the service age of rating.

An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider had met all these expectations and always provided support following these guidelines.

Environmental safety had been considered; however, we identified that legionella checks, and related policies required strengthening and further measures were needed to ensure people’s finances were appropriately monitored. While no issues were found, the financial systems in place to check and safeguard monies were not sufficiently robust.

People were safe and involved in assessment of their needs. Staff reviewed assessments taking account of people’s communication, person and health needs. People received their medicines as prescribed by trained and competency assessed staff.

Staff felt supported to give feedback and felt action would be taken following it. The service was clean and homely. People were supported by staff who had received sufficient training, and they were knowledgeable about their needs. People told us they were engaged in meaningful activities and their goals and aspirations were recorded and monitored to ensure they were experiencing a good quality of life.

People’s health needs were met, and appropriate professionals were involved when required. Mental capacity was considered, and individuals were supported to make their own choices wherever possible. Families were involved in people’s care, and individuals were encouraged and supported to maintain meaningful relationships.

The service was well managed by a registered manager who had a clear understanding of the service and its needs. They were open, responsive, and demonstrated a commitment to continually improving the quality of the service. Leaders had a shared vision and leaders were visible.

Updated 18 June 2025

Relatives told us people were safe and well cared for, and people living at the home said they felt happy and supported. Families described good relationships with staff and said the home was well maintained, newly decorated and clean. One relative told us, “Oh definitely I can’t rate it highly enough. Active Care are fantastic, and we have never had problems.” Relatives agreed people’s health needs were met and professionals were involved when required. Feedback about medicines was more mixed. However, we found medicines were well managed and people received them as prescribed. People living at the home and their relatives consistently described staff as kind, compassionate and caring. One person told us, “The business is super, and the staff are kind and caring.” Relatives also said, “Yes very kind.” Families added that people’s privacy and dignity were respected, and they were encouraged to be as independent as possible, with one saying, “My relative has been encouraged to make a hot drink and does this at home now, so they were better than me for that.” Families felt people had a voice and were listened to. Activities were described as varied and appropriate. One relative said, “My [relative] has set days, goes to town, youth club, bingo, Biscuit Billy’s once a month. They let them know in advance what was happening and what staff would be working as this helped with anxiety.” Families said the registered manager was approachable, one commenting, “Very approachable. I was pleased the manager came back because they know my relative well.” One relative said, “I think they are doing their best.”