6 March 2015
During a routine inspection
This was an announced inspection that took place on 6 March 2015.
The service provides live in care for people in their own home. This is the first inspection since registration.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People said the service provided was good. They were satisfied with the service and thought it felt safe, was effective, caring, responsive and well led.
The records were kept up to date and covered all aspects of the care and support people received their choices and identified and met their needs. They contained clearly recorded, fully completed, and regularly reviewed information that enabled staff to perform their duties well.
Staff were knowledgeable about the people they supported, the care they required and got support from the agency to provide it. They had appropriate skills and provided care and support in a professional, friendly and supportive way that was focussed on the individual. The staff were well trained and said the organisation was flexible, a good one to work for and they enjoyed their work. They had access to training, and support.
People were encouraged to discuss health and other needs with staff and had agreed information passed on to their GP’s and other community based health professionals, as required. They were protected from nutrition and hydration associated risks with balanced diets that also met their likes, dislikes and preferences. People were positive about the choice and quality of the service provided. They said the manager was approachable, responsive, encouraged feedback from them and consistently monitored and assessed the quality of the service provided.