Archived: Priory Wellbeing Centre - Fenchurch Street

Updated 1 September 2016

Priory Wellbeing Centre - Fenchurch Street is an independent clinic provided by Priory Healthcare Limited. The CQC regulated activity is ‘the treatment of disease, disorder or injury’. Most of the clinic sessions offered at the service do not come within the scope of this regulated activity. The service’s promotional material offered people help with a wide range of issues including addictions. The provider had generic procedures about treating people for addictions which was appropriate for in-patient settings. The provider was in the process of developing procedures for out-patient services but these were not in place at the time of the inspection.

Consultant psychiatrists provide up to ten sessions for individual patients at the service which come within the scope of CQC regulated activities. Consultant psychiatrists told us they mainly used the service as an out-patient clinic for patients who they had treated previously as in-patients. They said they saw other patients for a variety of reasons. For example, some patients were seen because they had requested a second opinion from a psychiatrist and others were seen as a first point of contact prior to an admission to hospital. We were unable to speak with any patients who were receiving treatment from psychiatrists during the inspection.

Updated 1 September 2016

We rated the Priory Wellbeing Centre - Fenchurch Street as good because:

• The premises were clean.
• Staff followed a lone worker procedure to promote their safety. Staff followed safeguarding procedures.
• Consultant psychiatrists were qualified and experienced and effectively liaised with GPs and therapists.
• Staff were respectful towards people.
• The provider investigated complaints thoroughly and took action to improve the service.
• The provider had undertaken checks of the building and the quality of record keeping.

However:

• The provider did not have effective systems in place to check that alarms were working effectively and equipment, such as weighing scales, had been calibrated in accordance with the manufacturer’s recommendations.
• The provider did not have clear policies and procedures about the assistance the service gave patients in relation to addiction problems at the location.
• Staff had not always completed formal risk assessments and treatment plans.