Hilton Brook House

Updated 7 February 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection took place on 14 January 2019 and was carried out by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.

Service and service type

Hilton Brook House is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Prior to the inspection, we looked at the information we held about the service and used this to help us plan our inspection. We looked at notifications that we had received about events that had happened at the service, which the provider is required to send to us by law. These included notifications about deaths, serious injuries and safeguardings. We also considered the Provider Information Return (PIR). This is information we ask the provider to send to us at least annually to give us key information about the service such as what it does well and any improvements they plan to make.

During the inspection, we spoke with six people who used the service, two relatives, one visiting professional and we observed the communal areas to assess how people were supported by staff. We spoke with two members of care staff, the cook, the care manager and the registered manager.

We looked at three care records and records that related to the management and running of the service such as audits. We looked at Medicine Administration Records (MAR) and how medicines were stored and administered.

Updated 7 February 2019

What life is like for people using this service:

People told us that they were happy and contented living at Hilton Brook House. People were respected and given choice and control over their lives. People were encouraged to live as independently as possible.

People were protected from the risk of harm and risks were managed by staff who knew people well. People had their needs assessed and planned for and staff used these records to help guide them to care for people.

The registered manager was visible and approachable. People and staff told us that they believed the service was well-led by a management team who were pro-active in trying to continually improve the care and support that people received.

More information is in the full report.

Rating at last inspection:

Good (The last report was published on 21 March 2016).

About the service:

Hilton Brook House is a care home that provides accommodation with personal care for up to 31 older people some of who may be living with dementia. At the time of our inspection there were 27 people using the service. The home is set out over two floors. The ground floor comprised of three communal and dining areas.

Why we inspected:

This was a planned inspection based on the date and the rating of the previous inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.