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Inspection Summary


Overall summary & rating

Good

Updated 2 April 2020

About the service

Walton Manor is a care home providing personal care and support for up to 47 older people, some of whom are living with dementia. There were 44 people using the service when we inspected. The home is located on the outskirts of Wakefield and is situated in well-kept, private grounds.

People’s experience of using this service

The service had appropriate systems in place to safeguard people from harm. Individual risks and systems to manage them were in place. All appropriate health and safety certificates were in place and up to date. Equipment was serviced and maintained appropriately. The home was clean, uncluttered and well decorated.

Recruitment systems were robust and staffing levels were consistent. Staff completed a thorough induction programme and on-going training throughout their employment. People said the food was good and there was lots of choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt they were treated well by all staff and observations showed caring, compassionate interactions. People were able to express their views about the home in regular residents’ meetings. People’s dignity and privacy was respected and independence was supported and encouraged.

People’s choices were respected and the service met people’s communication needs at the home. People were supported to maintain relationships and follow their interests. Complaints and concerns were dealt with appropriately. The service used complaints to inform improvement to service provision.

The registered manager and staff demonstrated a positive, person-centred culture in the way they spoke with and supported people. The service had strong links with the local community, including local schools and religious establishments.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (8 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 April 2020

The service was well-led.

Details are in our well-led findings below.