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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The service is compliant in this service area as peoples care and support needs are met by trained and competent staff.

User experience

People say they like the people caring for them and supporting them. One person said the “girls are wonderful" they are “always polite and caring”. Another says nothing is ever too much trouble for them. Two visiting District Nurses said the staff are very good and that they have very good working relationships with staff and the management team in the home.

A visiting General Practitioner said that the carers in the home are very good and meet peoples care needs.

Other evidence

The Registered Manager said that they feel peoples care and support needs are being met by the numbers and skill mix of staff working in the home. The staffing rotas confirmed the numbers and skill mix of staff available to meet peoples care and support needs.

To fully meet the care and support needs of people living in the home, staff training records show staff has specialist training including how to care for older people, the Mental Health Act and Deprivation of Liberty Assessment training.

Records also show other specialist support is provided by visiting Tissue Viability Nurses, Speech Therapist, General Practitioners and hospital based Consultants, and Specialist Social Workers.

Records show people are protected by the way the medicines are administrated as staff has training in how to do this safely.

Records also show and in particular the training Matrix shows other mandatory training is provided to make sure people remain safe. This training includes, Health and Safety, Fire Safety, Safeguarding, Moving and Handling, Pressure Care and Food Hygiene.

Other training includes Diabetes Awareness, Continence, Infection Control, and Dementia Awareness training.

People living in the home are cared for and supported by staff that are trained and qualified as records show most staff has a National Vocational Qualification at Level 2 or Diploma 3 (Health and Social Care)

The Registered Provider and Registered Manager said that now the NVQ Training is at Diploma Level they are considering an award ceremony that involves people living in the home to reflect all the hard work undertaken by carers to improve standards within the home.

The service providers are to be commended for their investment in the staff team and in maintaining care standards for people living in the home.

Staff said they are happy with the training provided and feel confident and comfortable in their work. Throughout the visit positive relationships were observed being fostered between those living in the home and those caring for them.