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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

The service is compliant in this outcome area as people live in a homely environment that is well decorated, well maintained, clean and safe.

User experience

One person said their ‘bedroom is very good’ and they ‘have everything they need’. People said the home is ‘always clean’ and ‘nice for when their visitors come to see them’.

One person said ‘moving into the home is the best thing they have ever done’. People living in the home were observed to be comfortable relaxing in a homely, well maintained and safe environment.

Other evidence

Peoples’ bedrooms were observed to be homely well maintained and well decorated. The bedrooms are personalised and people are surrounded by their own possessions.

A tour of the premises found all areas of the home to be well decorated and maintained to a good standard including the lounges and dining rooms are homely and well decorated.

To make sure people remain safe the maintenance records show the fire alarm and emergency lighting systems are checked regularly. They also show the passenger lifts and hoists are serviced regularly.

To further protect people living in the home records show the water temperature is tested regularly.

The Registered Manager said that improvements continue to be made to the home and in particular there are plans to extend the home. The service provider said that these improvements are not increase the numbers of people registered but rather to improve the quality of life and environment for those currently living in the home.

This investment is to be commended.

All parts of the home were observed to be clean and free from any unpleasant odours.

Staff training records show they have Health and Safety, Infection Control and Fire Safety training.

Records show the Domestic’s have Control of Substances Hazardous to Health (COSHH) and infection control training.

The Domestics are to be commended for the particularly high standard of cleanliness maintained throughout the home for the benefit of people using the service.

The chef and kitchen staff are to be commended for the high standard of and the variety of the menus provided for those living in the home.