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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The service is compliant in this outcome area as peoples care and welfare is promoted and protected.

User experience

People say they enjoy living in the home. One person said ‘Moving into the home was the best thing they had ever done’. Another said the ‘staff are very good and nothing is too much trouble’. Another says the food is really very good indeed. Another says the food is better than good it is excellent and they have a choice of menu. One visiting General Practitioner says the care provided by the home is very good indeed. Two visiting District Nurses said they are always made to feel welcome and the care provided by the home is very good.

Other evidence

To make sure peoples care needs are met a sample of peoples records show comprehensive assessments of their care needs, including physical and emotional wellbeing.

The care plans contain lots of information for staff to follow. The reviews show that people and their relatives and other professionals such as Specialist Social Workers, District Nurses and General Practitioners are involved and have a say in how people are to be supported.

To make sure peoples healthcare needs continue to be met, there is a weekly GP surgery held in the home. The visiting General Practitioner said that the homes management team are very good and very helpful. They also commented on the good care provided by the home.

To make sure people have enough to eat and drink there are nutritional assessments and risk assessments that are updated and reviewed to reflect peoples changing needs.

People living in the home said the meals are very good indeed and have choice of menu which they complete the day before. One person confirmed there is a choice of three main courses and a variety of sweets or puddings.

They said that they order their newspapers the day before and they are brought to them with their breakfast

The dates and the signatures on the reviews show that peoples’ assessments, risk assessments and care plans are looked at regularly and updated.

People were observed relaxing in the lounges and dining rooms. There was the opportunity to meet and speak to some people living in the home. People appeared to be happy and there was a relaxed and homely atmosphere created. People were observed having there care needs met in a relaxed and unhurried manner.

The daily records give information showing what people have done and how their care and support needs have been met, they also contain descriptive words to reflect and show peoples’ choices and preferences and any decisions they make about how they live there day to day lives.

The home arranges regular activities for people to participate if they so wish including visits to the theatre, local schools and luncheon clubs.

Some people choose to go out into the local community independently

The care staff said they know what is in peoples’ assessments and care plans and how to meet peoples care needs.

All staff spoken to also said they feel peoples care and support and nursing needs are being met by the home and there are support systems in place to ensure they continue to be met.