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Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 26 November 2013
Inspection Report published 26 November 2013 PDF | 76.67 KB

Overview

Inspection carried out on 22 October 2013

During a routine inspection

People told us they could make decisions about their care and were treated with respect. One person said “I like my own space and they respect that.” and “I get help when I ask for it”

People told us that their dignity and privacy was respected when staff assisted them with personal care tasks. One person who used the service said, “The staff are very good.”

Several people who used the service told us many of the staff had worked at the home for a long time. They said staff knew them well and thought this contributed to the good standard of care. One person said, “I am very happy here” another said ”there are not a lot of rules here” and “I don’t have to worry, I can come and go as I please.”

People told us they would feel comfortable talking to their relative, staff or the manager if they wanted to discuss any issues or problems.

We spoke with a visiting professional who told us they had no concerns about the home. They described having a good working relationship with staff.

We spoke with one visitor. They praised the staff and were complimentary about the service people received.

Staff we spoke with said people were treated with respect and their privacy and dignity was upheld. One member of staff said, “People are treated as we would want to be treated.”

We saw staff received training on a range of topics. We were shown information that indicated the service were audited on a regular basis to make sure people’s needs were met and they remained safe.