Black Horse Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
People told us they were treated with kindness and that their privacy and dignity was respected. A person told us, “I am really happy with them. The carer that comes is brilliant.” Staff told us how they respected people’s privacy and dignity, for example, by closing the door and curtains when providing support with personal care.
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us they were treated as individuals. A relative told us staff were, “Absolutely 100% respectful and kind. They are very patient as well. [Staff member] is brilliant with [relative].” They also told us, “[Person] was homebound, they didn’t really walk. They’re much better since [staff member] started, they take [person] out for walks.” A relative said, “The carer has all the relevant knowledge. [Person] is attuned to them [staff member]. We have nothing to worry about, they do everything perfectly.” Care plans included information about people’s needs and how to meet them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us they were supported to maintain their independence. A person told us, “They [staff] only do things where I struggle. I told them I want to do things myself. I do as much as I can, and what I can’t do I ask them to help me.” The same person said they were able to make choices about their care, telling us, “I tell them [staff] to open the cupboard and tell them to take out what I want [clothes].” A relative said, “[Staff member] encourages [relative] a lot. They get [relative] to wash their face and brush their teeth.” Another relative said, “[Staff member] always asks, and [person] always says what they want for breakfast.” Staff told us they promoted people’s independence and choice. A member of staff said, “I ask them their preference, their choice of food.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff met their needs. A person said, “I am really happy with both of them [care staff], they are really good. They understand my needs, what I want and how I want it.” Staff had access to people’s care plans and demonstrated a good understanding of the needs of people.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us it was a good place to work, and they felt supported in their job. A member of staff said, “Staff are very cooperative and the working environment is good.” Staff had regula training to help them develop in their role. They also had 1 to 1 supervision with the registered manager so they could raiser issues of importance to them. A member of staff told us, “We get good training and good support from the [registered] manager.”