- Homecare service
Black Horse Care Limited
Assessment report published 10 August 2026
Contents
Ratings
Our view of the service
Date of assessment 21 July 2026
Black Horse Care Limited is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection, 4 people were receiving personal care. This is the first time CQC has carried out an inspection of this service. As a result of this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led and good overall.
People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and staff helped ensure people could lead safe, confident, inclusive and empowered lives.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as the service is registered for people who have a learning disability and/or who are autistic. The service met this guidance.
Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people. Robust staff recruitment practices were in place.
People’s needs were assessed and reviewed. Staff undertook training to support them in their role, and they had 1 to 1 supervision with their manager. Staff, management and people worked together to ensure people’s needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. Care and support were person centred.
People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff and people who used the service spoke positively about the leadership team. There was a shared and open culture at the service.
People's experience of this service
People and relatives we spoke with expressed satisfaction with the service. A person told us, “The staff are very caring, they are very polite. They ask what I want then they do it. They are willing to listen to me and make me feel comfortable. I don’t have anything bad to say about them.” A relative described the service as, “Absolutely brilliant”, adding, “The carer looks after my [relative] like it was their own [relative].” Another relative told us, “We are really happy. I give them 10 out of 10.”
People experienced care that was person-centred, based around their individual needs. Staff who worked with people interacted with them in a way that promoted their privacy, dignity and independence. People received care and support that was safe, effective, caring, responsive and well-led.