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This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 4 August 2016

During a routine inspection

The inspection took place on 4 August 2016 and was unannounced. This was a comprehensive inspection.

Cran Dara is registered to provide accommodation with personal care for up to seven people. On the day of our inspection there were seven people living at the home. Cran Dara supports people with learning disabilities; some people also had physical disabilities.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood their role in safeguarding people. They had received training and demonstrated a good understanding of how they would protect people from abuse of potential harm. Staff routinely carried out risk assessments and created plans to minimise known hazards whilst encouraging people’s independence.

We found that policies and procedures were in place to keep people safe in the event of emergencies. People had individual plans to keep them safe in the event of an emergency and there were contingency plans in place.

People were administered their prescribed medicines by staff who had received medicines training. Medicines were stored safely and systems were in place to ensure medicine stock could be monitored and audited.

Staff training was tailored to the individual needs of people who live at the home. Staff told us that they had good access to training and people and relative told us that staff were effective in their roles.

Staff provided care in line with the Mental Capacity Act (2005). However, we noted one instance where records required updating.

Staff followed the guidance of healthcare professionals where appropriate and we saw evidence of staff working alongside healthcare professionals to achieve outcomes for people.

People told us that they enjoyed the food and we saw evidence of people being provided with choice and also being involved in writing menus.

Staff treated people with dignity and respect. All caring interactions that we observed were positive and staff demonstrated a good understanding of how to respect people’s dignity.

Information in care plans that reflected the needs and personalities of people that we spoke to. People had choice about activities they wished to do and staff encouraged people to pursue new interests.

People were given the opportunity to provide feedback on the care they received through residents

meetings and keyworker sessions. We saw evidence that issues raised by people were responded to by management.

Staff told us that they were well supported by management and had regular supervision. People and relatives told us that they had a positive relationship with the registered manager.

People’s records were kept up to date and stored securely.