Springboard Business Centre

Updated 15 March 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection site visit activity started on 22 January 2018 and ended on 1 February 2018.The first day of inspection was announced. We gave the service 48 hours’ notice of the inspection visit because the location provides a domiciliary care service and often supports people in the community. We needed to be sure that they would be available at the office location. We made calls to six people who used the service and four members of staff on 1 February 2018 to ask their views.

The inspection was carried out by one adult social care inspector.

We contacted the local authority adult safeguarding and quality monitoring team to ask if they had any relevant information to share. We used this information to plan our inspection. Before the inspection we reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to tell us about within required timescales.

The provider had not been requested to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed four people’s care plans and risk assessments, medication administration records, three staff recruitment, training and supervision records, meeting minutes, audits and a selection of records relating to the running of the service.

Updated 15 March 2018

Springboard Business Centre is a domiciliary care service providing support to older people and younger adults who live in the local community. The service is known locally as Quality Care Service although this is not the names registered with the Care Quality Commission (CQC). The office is located in Stokesley.

Inspection site visit activity started on 22 January 2018 and ended on 1 February 2018. At the time of this inspection, the service was providing support to 36 people.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service is not required to have a separate registered manager, because the registered provider is an individual who is registered with us. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Safe recruitment processes were in place and continued to be followed. Staff had up to date safeguarding training and understood the importance of reporting concerns. Risks to people were managed appropriately and plans were in place where required. Medicines had been administered safely but the administration of topical medicines such as creams was not always clearly recorded. People were supported by a consistent team of staff. Staff had access to personal protective equipment to promote good infection control practices.

A thorough induction process had been developed which included staff completing the care certificate. Training had been provided to ensure staff were kept up to date with current best practice. Staff were supported by management through regular supervisions and observations of their practice. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People where needed were support to maintain a balanced diet and had access to their own GP. Referrals to other professionals had been made when required.

Staff treated people with dignity and respect and people we spoke with confirmed this. People’s independence was promoted by staff who were familiar with their needs. Care plans had been developed to ensure they contained person centred information. There was a complaints policy in place.

Quality assurance processes were in place to monitor and improve the service but these were not always thoroughly recorded. However, it was clear action had been taken when areas of improvement were identified. People and staff spoke highly of the provider and told us they felt valued.

Further information is in the detailed findings below