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Inspection Summary

Overall summary & rating


Updated 26 March 2020

About the service

Chapel View is a care home providing accommodation and personal care to older people, some of whom are living with dementia. The service can accommodate up to 39 people in one adapted building. Accommodation is spread over two floors. At the time of this inspection there were 32 people living at Chapel View.

People’s experience of using this service and what we found

People and their relatives spoke positively about all the staff. A relative told us, “The best thing [about Chapel View] is I have the confidence [my relative] is well looked after and cared for.”

There were systems in place to recognise and respond to any allegations of abuse. Staff had received training and understood what it meant to protect people from abuse. Safe recruitment procedures made sure staff were of suitable character and background. There were enough staff deployed to meet people’s care and support needs in a timely way. Medicines were stored safely and securely. There were effective systems in place to ensure people received their medicines as prescribed.

Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs through regular supervisions and an annual appraisal.

People enjoyed the food served at Chapel View. People were supported to eat and drink to maintain a balanced diet. People were supported to maintain good health and have access to health and social care services as required. There was a range of activities and social opportunities available to people living at Chapel View. Strong links had been developed with the local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who knew them well. People’s right to privacy was respected and staff ensured peoples dignity was maintained. Care records provided person-centred information to enable staff to meet people’s needs and wishes.

The service was well-led. Comments about the registered manager were positive. People, their relatives and staff were asked for their opinion of the quality of the service via regular meetings and annual surveys. The service had up to date policies and procedures which reflected current legislation and good practice guidance. There were effective systems in place to monitor and improve the quality of the service provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 13 February 2019) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 26 March 2020

The service was safe.

Details are in our safe findings below.



Updated 26 March 2020

The service was effective.

Details are in our effective findings below.



Updated 26 March 2020

The service was caring.

Details are in our caring findings below.



Updated 26 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 26 March 2020

The service was well-led.

Details are in our well-led findings below.