You are here

Daisy Chain Home Support Good

Inspection Summary


Overall summary & rating

Good

Updated 1 May 2019

About the service:

Daisy Chain Home Support is a domiciliary care service that provides personal care to older people in their own homes within the Manningtree area. At the time of our inspection the service was supporting 23 people with personal care.

People’s experience of using this service:

People received care that was person centred, caring and responsive to their diverse needs. Staff ensured that people received care in a manner that they wanted. Staff demonstrated their commitment to ensuring people received appropriate standards of care and support. People and their relatives described warm and strong relationships they had built with staff and how they had exceeded their expectations.

People felt safe receiving care from the staff. Staff were deployed in suitable numbers, and they had time to spend with people and were not rushed. People received their medication by trained and competent staff. Staff were recruited safely, and incident and accidents were analysed for patterns and trends. Risks to people were assessed safely.

Staff had the correct skills to support people. They received regular training, support and supervision with their line manager. Staff also received an annual appraisal. People were supported to eat and drink in accordance with their needs. Decisions and consent to care and treatment was sought in line with the Mental Capacity Act 2005.

Everyone said staff were exceptionally kind and caring. Staff were able to describe how they ensured people's dignity was respected. People and their relatives said they were involved in their care plans.

The service was managed very well, the ethos and culture of the service was well implemented with the staff team that provided the care. Staff all spoke fondly about the registered manager and spoke about their roles with enthusiasm and pride. Audits were in place which were effective in highlighting any areas for improvement. Action plans were drawn up and shared with the staff team.

The registered manager engaged with people who used the service to ensure any areas where improvements were needed were being actioned. The registered manager was aware of their role with CQC and had notified us of all incidents as required.

Rating at last inspection:

Good (Report published 24 August 2016)

Why we inspected:

This was a planned comprehensive inspection based on the rating from the previous Inspection in line with our methodology.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 1 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 1 May 2019

The service was effective

Details are in our Effective findings below

Caring

Outstanding

Updated 1 May 2019

The service was exceptionally caring

Details are in our Caring findings below

Responsive

Good

Updated 1 May 2019

The service was responsive

Details are in our Responsive findings below

Well-led

Good

Updated 1 May 2019

The service was well led

Details are in our Well Led findings below