5 March 2013
During a routine inspection
People who used the practice told us that they were happy with the quality of treatment received. One person told us, 'It's a really good practice. They're a nice bunch. I've nothing but praise for them.' Another person said, 'I'd recommend it, I've told my friends. Someone recommended it to me and I've been going ever since.'
People felt they were given enough information about their treatment options and the relevant fees, and were able to ask all the questions they wanted to.
People were protected from the risk of abuse because staff had been trained how to recognise signs of abuse and knew how to report concerns.
We found that people received care and treatment in a clean and hygienic environment. People we spoke with had no concerns about the cleanliness of the practice.
We found that staff were supported to deliver care and treatment safely and to an appropriate standard.
We looked at records which showed that the provider was regularly monitoring the quality of its service.