About the service: Beda Home care Ltd trading as Instead Senior Care is a domiciliary care agency. Home Instead Senior Care is a domiciliary care agency. It provides personal care to people living in their own homes, including adults under 65 years of age. At the time of the inspection, 23 people were receiving support with personal care.
People’s experience of using this service:
People's individual risks were assessed, and measures were put in place to reduce the risks to help maintain their safety. Staff knew how to report any concerns to help
People received care and support from a team of care staff who had been recruited using a robust recruitment process.
People’s medicines were managed safely. Staff had been trained and had their competencies checked.
People were protected from the risk or spread of infection. Staff used personal protective equipment when supporting people with personal care.
People received support to eat and drink sufficient amounts to maintain their health and wellbeing.
People were supported to access health professionals when required.
People were treated with dignity and respect and people found staff to be kind and caring.
People were supported to make decisions about their care needs and staff respected their wishes.
People’s confidential records were stored securely to help protect their privacy.
People received person-centred care and support that took account of their personal choices and preferences. Staff had a good understanding of people’s care and support needs.
People had access to information in a format they could understand.
Complaints were investigated in-line with the provider’s complaints procedure.
People were not receiving end of life care at the time of the inspection.
The provider had a range of systems and processes in place to continually monitor, assess and improve the quality of the care people received.
People were overall pleased with the support provided. Staff had a good understanding of people’s needs. They enjoyed working at the service and spoke positively about the support they received from the management team.
People’s views were sought, and people felt their views were important and valued.
Rating at last inspection:
At the last inspection the service was rated as Good. The report was published on 23 March 2016.
Why we inspected:
This was a planned inspection based on the ratings achieved at the last inspection.
Follow up:
We will continue to review information we receive about the service until the next scheduled inspection. If we receive any information of concern, we may inspect sooner than scheduled.