Urgent Care Centre Erith & District Hospital

Updated 22 September 2023

Urgent Care Centre Erith and District Hospital is an urgent treatment service available to anyone living or working in Erith and the surrounding areas, in the London borough of Bexley. The service also sees patients from neighbouring boroughs of South-East London, Kent and Essex. The service provides treatment of minor injuries and illnesses and provides a streaming service in order that patients are transferred to the right service either within the Urgent Treatment Centre or elsewhere.

The service is a standalone urgent treatment centre based at Park Crescent, Erith, DA8 3EE. There is no emergency department on site, or in Bexley. Patients requiring an emergency treatment are sent to departments in neighbouring boroughs.

The service is delivered by Hurley Medical Partnership which delivers care at 12 CQC registered GP practices and two urgent treatment centres across London.

The urgent treatment centre is open seven days per week between 8am and 10pm for patients who walk-in, self-refer, or are referred by the NHS 111 service. Between 75 and 150 patients utilise the service every day, including those redirected at the streaming stage.

Staff at the service are either employed directly by Hurley Clinical Partnership, are self-employed, bank (those who are retained on a list by the provider) or agency staff.

CQC registered the provider to carry out the following regulated services at the service:

• Treatment of disease, disorder, or injury
• Diagnostic and screening procedures

The service’s website address is www.hurleygroup.co.uk

Updated 22 September 2023

This practice is rated as Good overall.

The service had previously been inspected on 20 September 2016. At that inspection the service was rated good overall, and in all five key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Urgent Care Centre Erith & District Hospital on our website at www.cqc.org.uk

We carried out an announced comprehensive inspection of Urgent Care Centre Erith & District Hospital on 22 August 2023.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

At this inspection we found:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• The service should review the audit schedule to include review of specific medicines.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care