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Archived: Care Support MK Ltd Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 20 August 2015

Care Support MK Ltd. is registered to provide personal care for adults in their own homes and supported living services. They currently provide support to people with learning disabilities or autism, and also have the capacity to care for older people and people with physical disabilities. On the day of our visit the service provided support for 8 people in their own homes and supported living services.

This inspection was announced and took place on 15 July 2015.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from abuse and felt safe with the service being provided to them. Staff were knowledgeable about risks of abuse and the different forms it could take. Systems were in place to report abuse and act to reduce the likelihood of it re-occurring.

Risks to people and the service were assessed and plans put in place to manage them.

There were appropriate numbers of staff employed to meet people’s needs. Safe and effective recruitment practices were followed.

There were suitable arrangements for the safe management and administration of medication.

Staff received regular training and supervision. They were well supported to perform their roles.

People’s nutritional needs were identified by the service and they were supported to have a healthy diet based on those needs.

People told us their health care needs were met and staff treated them with kindness, dignity and respect.

The service listened to what people said about the care they received and took active steps to encourage feedback from each person and their families.

Comments and complaints were welcomed by the service and people were encouraged to let the service know how they felt.

There was a positive and open culture at the service. The registered manager worked closely with the provider to ensure people received good care.

Systems of audits, surveys and reviews were used to good effect in monitoring performance and managing risks.

Inspection areas

Safe

Good

Updated 20 August 2015

The service was safe.

People were protected from abuse and avoidable harm by staff that understood the risks and knew how to report and deal with concerns.

Risks to people and the service were assessed and plans put in place to manage them.

Staffing levels were sufficient to meet peoples’ needs and contingency plans were in place in the event of disruption to staffing.

Effective recruitment practices were followed.

People’s medicines were managed safely by staff that had been trained.

Effective

Good

Updated 20 August 2015

The service was effective.

People received care that met their needs and wishes from staff who received regular training and supervision.

Peoples’ health and nutritional needs were monitored by the service and people were supported with these where necessary.

Caring

Good

Updated 20 August 2015

The service was caring.

Staff provided care with kindness, compassion and empathy. They respected peoples’ privacy and dignity and built meaningful relationships with service users’ and their families.

People were involved in planning their care and were provided with sufficient and appropriate information about the service they were going to receive.

Responsive

Good

Updated 20 August 2015

The service was responsive.

People received care that was specific to their individual needs and wishes and care plans were updated in accordance with peoples’ changing needs.

A system was in place for the regular review of care plans which involved people who received care and their families.

People were encouraged to provide feedback on the care they received and comments or complaints were dealt with appropriately.

Well-led

Good

Updated 20 August 2015

The service was well-led.

People who used the service and their families knew who the provider and registered manager were and were positive about the way the service was run.

The provider and registered manager were hands-on and supported with care delivery, giving staff and people access to them.

There were quality assurance procedures in place.