We carried out a review of the data available to us about Next Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Next Care Ltd, you can give feedback on this service.
Next Care Ltd is a domiciliary care service. The service provides personal care to people living in their own homes and flats in the community.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to five people.
People’s experience of using this service and what we found
People’s safety was promoted by staff who followed guidance on how to reduce potential risk. People were protected from the risk of harm and received their prescribed medicines safely. People were supported by sufficient numbers of staff who were safely recruited.
People’s needs, and expectations of care were assessed, which included assessing people’s choices and needs based on their cultural diversity.
People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who had the necessary skills and knowledge. Staff were supported through ongoing training and supervision to enable them to provide good quality care. Staff promoted people’s health by liaising with health care professionals when required.
People spoke positively about the support their family members received and told us staff were caring and kind. Staff treated people with respect and maintained their dignity. People and family members were involved in the development of the care plans, so staff could provide the care and support each person had agreed was appropriate to them.
Information was provided to people in an accessible format to enable them to make decisions about their care and support. People knew how to raise a concern or make a complaint, and the provider had implemented effective systems to manage any complaints received.
The registered manager met the legal obligations. They worked with people and relatives to facilitate good quality care for people. The service had a positive ethos and an open culture. The registered manager was approachable, understood the needs of people, and listened to staff. Quality monitoring systems were used to develop the service and drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The rating at the last inspection was Good (published 18 August 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Next Care Ltd is a domiciliary care service providing care and support to people living in their own homes. The office is based in the city of Leicester and the service currently provided care and support to people living in Leicester. At the time of our inspection there were 5 people using the service.
Next Care Ltd had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe with the care workers and the support they received. All care workers had undertaken safeguarding training and knew what to do if they had concerns about the well-being of any of the people using the service. Potential risks to people's health and well-being had been assessed and measures to reduce risks were detailed in the care plan for care workers to refer to.
People said they thought care workers were well-trained and knew how to support them effectively. Care workers had a thorough induction and on-going training to keep their skills up to date. Care workers were safely recruited to help ensure they were fit to work with people using the service.
People made decisions about their care and support needs. Care workers sought consent before they helped people and respected people's choices and decisions.
Care workers supported some people with their meals. People said they were pleased with the choice they were given and how their meals were prepared and served in line with their dietary needs, personal and cultural preferences.
Care workers supported people to liaise with health care professionals if there were any concerns about their health.
People told us the care workers were caring and treated them with dignity and respect. People's choice of lifestyle was respected and their independence was promoted.
People were directly involved in the planning of their care and encouraged to be independent and made choices about how they wanted their support provided.
Care workers provide a personalised service that was responsive to people's needs. Care workers were knowledgeable about the needs of people and took account of their preferences such as times, cultural and diverse needs. People told us care workers always arrived on time and stayed for the agreed length of time in order to ensure people were safe and their needs were met.
People told us they were aware of how to raise concerns. They were confident that any concerns would be responded to by the registered manager.
All the people we spoke with said they were happy with the service which they said was well-run. People told us the registered manager visited them in person and telephoned them regularly to check on their well-being and monitor their care and support. There were systems in place to assess and monitor the quality of the service, which included audits and independent surveys to enable people and their families to leave feedback on their experience of the service.