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Inspection Summary


Overall summary & rating

Good

Updated 25 July 2019

About the service

Eden House is a care home providing personal and nursing care to 37 people aged 65 and over at the time of the inspection.

The care home provides accommodation in an adapted building that includes private rooms and apartments.

People’s experience of using this service and what we found

People and relatives were happy with the care and support they received and spoke positively about staff and the registered manager. People's care and support needs were met by staff who knew them well and enjoyed working with them.

Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's needs. Staff received comprehensive training to enable them to carry out their roles effectively. Staff were happy working for the service and felt supported by the registered manager and colleagues. Staff success was recognised and celebrated.

Care records contained extensive, clear information covering all aspects of people's individualised care and support. Risk assessments were comprehensive and information about people was written in a respectful and personalised way.

People and their relatives were involved in the planning and delivery of their care, and regularly asked for feedback which was acted upon when appropriate. Staff were encouraged to be actively involved in service development.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an extensive range of activities available for people and these were well attended and received. People’s spiritual and emotional needs were well met by staff and volunteers. The service had a strong family and community atmosphere.

The service had established links in the local community and worked in partnership with key organisations including local authorities and other agencies to improve the service for people. Staff at the service worked with health and social care professionals to ensure good outcomes for people.

There were systems in place to monitor and improve the quality of the service. When there were problems, the registered manager dealt with them appropriately and worked to reduce the likelihood of recurrence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 December 2015).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 July 2019

The service was safe.

Further details are in our Safe findings below.

Effective

Good

Updated 25 July 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 25 July 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 25 July 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 25 July 2019

The service was well-led.

Details are in our Well-Led findings below.