- Independent hospital
Urgent Care 24/7 Ltd
Assessment report published 7 October 2026
Contents
Ratings - Diagnostic and screening services
Our view of the service
We carried out a focused assessment of this service on 3 and 4 June 2026 following information of concern received by the Care Quality Commission (CQC). The assessment was unannounced and focused on areas relevant to the information we received. Due to the reduced number of quality statements within the Safe, Effective, Caring, Responsive and Well-led domains there was insufficient evidence to award a rating.
The service provides ultrasound scanning services under contract to the local Integrated Care Board (ICB) across 8 GP practices. In the 6 months preceding our assessment, the service conducted 428 ultrasound scans for both NHS and private patients. The scans included musculoskeletal (MSK), gynaecological and double-area examinations, providing structured, non-invasive assessment of two or more anatomical regions during a single appointment.
This was the first assessment of the service undertaken by the CQC. At this assessment we identified one breach of regulations in relation Regulation 17 Good Governance.
If we have requested an action plan, this will be requested upon publication of the final report.
People's experience of this service
During our assessment, all patients we spoke with described positive experiences of the service. Patients consistently told us that staff treated them with warmth, kindness and respect while providing effective care and treatment. They felt staff were knowledgeable, skilled and professional in their approach.
Patients told us they were given sufficient time to ask questions about their procedure and that staff checked their understanding before treatment was provided. Patients also reported being satisfied with access to the service and waiting times.
Overall, patients expressed high levels of satisfaction with the care and treatment they received and spoke positively about the quality of the service provided.