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Crowborough Lodge Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 September 2019

About the service:

Crowborough Lodge Residential Care Home is a care home registered to provide residential care and accommodation for 31 people with various health conditions, including diabetes and frailty. There were 28 people living at the service on the day of our inspection. Crowborough Lodge Residential Care Home is a large converted property located in Saltdean, East Sussex.

People’s experience of using this service:

People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were sufficient staff to care for them.

Our own observations supported this, and we saw friendly relationships had developed between people and staff. One person told us, “I have no worries about living here, I just love it”.

People felt their healthcare needs were met and they had access to professionals should this be required. One person told us, “If I want to see a Doctor, the person in charge organises it for me”.

People enjoyed an independent lifestyle and told us their choices and needs were met. They enjoyed the food, drink and activities that took place daily. One person told us, “Food is nice and plenty of choice”. Another person added, “We went on a trip to Pevensey Bay last week to a three-course meal and it was fantastic. We do exercises on a Monday to help us keep our joints from stiffening up”.

People felt the service was homely and welcoming to them and their visitors. One person told us, “We have a life of luxury here, it’s pretty good”. People told us they thought the service was well managed and they enjoyed living there. One person told us, “I came here for respite several times over the last seven years, and so I knew it was the place I wanted to come to when I needed to move out of my home, as I was safe and well looked after every time I came here”.

Staff had received training considered essential by the provider. It was clear from observing the care delivered and the feedback people and staff gave us, that they knew the best way to care for people in line with their needs and preferences.

The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring that people were cared for in a person centred way and that the provider learned from any mistakes. Our own observations and the feedback we received supported this. People received high quality care from dedicated and enthusiastic staff that met their needs and improved their wellbeing. A member of staff said, “The manager 100% listens to us. The residents are happy, they live independently, it’s whatever they want to do”.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was requires improvement (published 13 February 2018) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 September 2019

The service remained good.

Details are in our Safe findings below.

Effective

Good

Updated 13 September 2019

The service remained effective.

Details are in our Effective findings below.

Caring

Good

Updated 13 September 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 13 September 2019

The service was responsive and had improved to good.

Details are in our Responsive findings below.

Well-led

Good

Updated 13 September 2019

The service was well-led and had improved to good.

Details are in our Well-Led findings below.