We carried out a review of the data available to us about Rabiannah Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rabiannah Care, you can give feedback on this service.
People’s experience of using this service
People told us they felt safe. There were safeguarding vulnerable adults’ procedures in place. The registered manager and staff had a clear understanding of these procedures. Robust recruitment checks took place before staff started work and there were enough staff available to meet people’s care needs. People received safe support from staff to take their medicines. The provider and staff were following government guidance in relation to infection prevention and control. The provider had business continuity and COVID 19 contingency plans in place that made provisions for safe care in the event of an emergency, or outbreak of COVID 19.
Assessments of people’s care needs were carried out before they started using the service to ensure staff could support them safely. Staff received regular training and support relevant to people’s needs. People received support to eat and drink and to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People were treated in a caring and respectful manner and they had been consulted about their care and support needs. They knew how to make a complaint if they were unhappy with the service. People had access to end of life care and support if it was required.
There were effective systems in place to assess and monitor the quality of service that people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through spot checks and telephone monitoring calls and feedback was used to improve the service. The registered manager and care staff worked with health and social care providers to plan and deliver effective support to the people they cared for.
Rating at last inspection: At our last inspection of the service on 20 August 2016 we did not rate the service. This was because there was insufficient evidence to make a judgement and award a rating.
Why we inspected: This was a planned inspection in line with CQC regulations. We found the service met the characteristics of Good in all areas.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service told us they felt safe with the staff. The service had clear procedures to recognise and respond to abuse. All staff completed safeguarding training. The registered manager completed risk assessments for every person who used the service. However, some improvement was required in the recording of plans to minimise risk and provide sufficient guidance to staff. Staff supported people so they took their medicine safely, some improvements was required in the assessment of staff competency. The service had a system to manage accidents and incidents to reduce reoccurrence.
The service had enough staff to support people and carried out satisfactory background checks of staff before they started working. The service provided induction and training for its staff and supported staff through supervision and appraisal to help them undertake their role.
People’s consent was sought before care was provided. Staff understood the importance of asking for consent before they supported people. Staff supported people to eat and drink sufficient amounts to meet their needs. People’s relatives coordinated health care appointments and health care needs, and staff were available to support people to access health care appointments if needed.
People told us they were consulted about their care and support needs. Staff supported people in a way which was caring, respectful, and protected their privacy, dignity, and human rights.
Staff prepared care plans for every person tailored to meet their individual needs. However, their personal likes and dislikes, choice and preferences were not reflected in their care plan and this required improvement.
The service had a clear policy and procedure about managing complaints.
The service sought the views of people who used the services and their relatives to improve the service. Staff felt supported by the manager. The service had system to assess and monitor the quality of the care people received. The service used these checks to learn how to improve the service. However, improvement was required because the provider’s quality assurance process did not identify that there were no risk management plans and the care plans did not reflect people’s preferences.