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Archived: Golborne House Residential Care Home Good

The provider of this service changed - see old profile

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Inspection Summary

Overall summary & rating


Updated 19 April 2017

This inspection took place on 08 March 2017 and was unannounced.

Golborne House is located in Golborne, Greater Manchester and is part of Croftwood Care which is owned by Minster Care Group. The home is registered with the Care Quality Commission (CQC) to provide care for up to 40 older people. The home provides care to those with residential care needs, many of whom are living with a diagnosis of dementia.

At the time of our inspection there were 35 people living at Golborne House.

At our last inspection on 13 May 2016, the service was rated Good. At this inspection we found the service remained Good.


The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at Golborne House. Staff received safeguarding training and knew how to keep people safe and raise concerns if they suspected someone was at risk of harm or abuse.

People had comprehensive risk assessments which were reviewed and updated timely to meet people’s changing needs. This ensured staff had access to the relevant information and guidance to mitigate risks.

Staffing levels were based on the dependency of people living at the home. People, relatives and staff told us, there were sufficient numbers of staff on duty to meet people’s needs.

The management of medicines was safe. There were appropriate arrangements in place to ensure that medicines had been ordered, stored, received and administered appropriately.

The service had a training matrix to monitor the training requirements of staff. Staff received appropriate training, supervision and appraisal to support them in their role.

People were supported in line with the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS).

People were encouraged to make decisions and choices about their care and had their choices respected.

People's consent to care and treatment was sought prior to care being delivered.

People were encouraged to maintain a healthy nutritionally balanced diet and had access to sufficient amounts to eat and drink, at times that suited them. People's health care needs were monitored and maintained; people had access to health care services as and when needed.

People continued to receive care and support from staff that were kind, caring and compassionate.

People were treated with dignity and respect and had their independence promoted by staff that openly expressed their fondness for the people they cared for and supported.

Care plans were person centred and tailored to meet people's individual needs. People were encouraged to be involved in the development of their care plans, which were updated regularly to reflect people's changing needs.

A variety of activities were provided and staff demonstrated a good understanding of people’s needs and adapted activities to reflect people’s individual interests.

The provider had a complaints procedure in place and people felt confident in raising concerns or complaints to staff and the registered manager.

The registered manager and provider carried out regular audits of the home. We saw areas of improvement were identified and disseminated promptly throughout the staff team to demonstrate action had been taken in a timely manner. Feedback of the home was sought and used to drive continued improvements.

Inspection areas



Updated 19 April 2017

The service remains safe.



Updated 19 April 2017

The service remains effective.



Updated 19 April 2017

The service remains caring.



Updated 19 April 2017

The service remains responsive.



Updated 19 April 2017

The service remains well-led.