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Inspection Summary

Overall summary & rating


Updated 10 April 2019

About the service:

Sandbourne House is a care home for adults with a learning disability. The home is registered to provide accommodation and personal care for up to eight people. At the time of the inspection eight people lived at the home.

What life is like for people using this service:

• Sandbourne House met characteristics of Good in all areas;

• The home was registered for up to eight people before the Registering the Right Support guidance was implemented by CQC in 2017. However, the outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; people's support was focused on them having as many opportunities and choices as possible.

• Every person we met was happy, relaxed and were doing activities they enjoyed. People and staff told us they were happy living and working in the home. One person said “I feel safe here.

• There was a homely atmosphere and people’s bedrooms had been personalised and decorated as the person preferred.

• People were supported to eat and drink, they had choice in what they ate and could help themselves to drinks throughout the day and cook if they wished.

• People were supported to access health services promptly. Staff knew people well including their communication needs and could identify when a person was feeling unwell, or in pain or upset.

• Care plans were detailed and explained how people liked personal care provided and what activities they enjoyed.

• Staff knew how to recognise and report abuse and were confident any concerns raised would be responded to by their manager.

• Risk assessments were in place to ensure people’s safety. Medicines were managed and administered safely and recruitment practises continued to be followed.

• There continued to be a range of checks in place to ensure the safety of the home.

• more information is in the full report

Rating at last inspection: Good (The date the last report was published was 10 September 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good. We will continue to monitor the intelligence we receive about the service. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 10 April 2019

The service was safe

Details are in our Safe findings below.



Updated 10 April 2019

The service was effective

Details are in our Effective findings below.



Updated 10 April 2019

The service was caring

Details are in our Caring findings below.



Updated 10 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 10 April 2019

The service was well-led

Details are in our Well-Led findings below.