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Inspection Summary

Overall summary & rating


Updated 19 July 2019

About the service

Fullwood House is a care home that offers care and support to 10 adults living with mental health needs. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection 10 people were living at Fullwood House.

People’s experience of using this service and what we found

People were happy living at Fullwood House. They told us they felt safe and secure. They liked the staff who looked after them. The premises were kept safe and were well maintained.

Staff understood how to protect people from the risk of harm and understood potential signs of abuse. People were involved in assessments of potential risks to their safety and in identifying measures to keep them safe. Care plans provided clear guidance for staff to follow. People received their medicines as prescribed and were protected from the risk of infections through staff working practices.

There were enough staff so that they could meet people’s needs in a timely way. Staff went through a thorough recruitment process so that the provider knew they only employed suitable staff. Staff undertook training that supported them to have the knowledge and skills to do their job well and effectively meet people’s needs.

People were provided with care and support that ensured they had good nutrition and hydration. They had access to healthcare that maintained their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff knew people well and had developed positive relationships with people which helped to ensure good communication and support. Staff respected people’s privacy and dignity and encouraged people to be as independent as possible.

People were at the centre of their care and support and were fully involved and consulted when making changes to how their care was provided. Staff were responsive to changes in people's needs to ensure people received timely intervention to maintain their well-being.

People were supported to develop new skills, maintain relationships and engage in meaningful activities and interests. Staff forged links with the local services to enable people to be a part of their local community. People and relatives knew how to raise a concern or complaint. The provider's complaints policy provided information about how these would be managed and responded to.

The registered manager was actively involved in the day to day provision of care and support and as such had a good oversight into the quality of the service provided. They monitored the quality of care and support people experienced through robust quality assurance systems and processes and used outcomes of these to drive improvements within the service.

People, a relative and staff spoke positively about the management and leadership of the service, as being open and transparent. The manager listened to feedback and took action to make improvements to the service. Staff were encouraged to share ideas about how to develop the service. The service worked in partnership with external agencies to ensure people achieved the best possible outcomes from their care and support.

Rating at last inspection

Good, report was published on 1 October 2016.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 19 July 2019

The service was safe.

Details are in our Safe findings below.



Updated 19 July 2019

The service was effective.

Details are in our Effective findings below.



Updated 19 July 2019

The service was caring.

Details are in our Caring findings below.



Updated 19 July 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 19 July 2019

The service was well-led.

Details are in our Well-Led findings below.