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Inspection Summary

Overall summary & rating


Updated 21 March 2019

About the service:

Valley Road provides short respite accommodation to people who have learning disabilities and complex health needs. The care home is a ground floor building and is registered to provide care for up to four people. However, a maximum of three people could currently stay at the service due to ongoing maintenance work. Nobody resides at the care home on a permanent basis. At the time of our inspection visit there were two people staying at the service. The service is currently provided to fifteen people.

People’s experience of using this service:

• Improvements had been made since our previous inspection to the way the quality and safety of the service was managed and processes were improved for people in accordance with the Mental Capacity Act 2005 (MCA).

• People felt safe using the service.

• Staff recognised the risks to people’s health, safety and well-being and understood how to recognise and report abuse.

• People had access to support from staff when needed.

• Staff recruitment processes included a check of their background to review their suitability to work at the service.

• People received support with the medicines. Regular checks were undertaken to ensure people received the correct medicines by staff who were competent to support them.

• Staff understood and practised infection control techniques and had access to protective equipment to promote this.

•The registered manager ensured people’s care was based on best practice and staff had training to meet people’s needs.

• Staff training was reviewed and guidance on people’s needs was also shared through supervision meetings and group staff meetings.

• People were supported to have enough to eat and drink to maintain their well-being.

• People were supported to obtain advice from healthcare professionals, which was incorporated into people’s care.

• Staff worked within the principles of the MCA. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• The service applied the principles and values of 'Registering the Right Support' and other best practice guidance.

• Staff understood the importance of supporting people with empathy and compassion and provided reassurance when people became anxious.

• People were treated with dignity and their independence was promoted wherever possible.

• People and those important to them, were involved in planning their care with support.

• Staff supported people with activities that reflected their interests and were encouraged to explore new opportunities for people to experience.

• People and their families understood how to complain if they wanted to.

• A new manager was in post since our last inspection and staff recognised there had been changes in the way the service was managed.

• Relatives and staff worked together to ensure people’s care was continually monitored, reviewed and reflected people’s needs.

• Senior staff worked with external organisations to develop the service they provided.

We found the service met the characteristics of a 'Good' rating in all areas; More information is available in the full report.

Rating at last inspection:

Requires Improvement with breaches of the Health and Social Care 2008 (HCSA 2008) Regulations 11 and 17 (29 March 2018)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The inspection was to monitor improvements to the service the provider had promised to make to address breaches of regulations 11 and 17 HSCA 2008 (Regulated Activities) Regulations 2014.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 21 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 21 March 2019

The service was effective.

Details are in our effective findings below.



Updated 21 March 2019

The service was caring.

Details are in our caring findings below.



Updated 21 March 2019

The service was responsive.

Details are in our responsive findings below.



Updated 21 March 2019

The service was well-led.

Details are in our well-led findings below.