Beeston Rise Care Home Also known as Origin Care Homes (Beeston) Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us that staff knew them well and treated them with kindness. On relative told us, “On the whole the care has been excellent. The staff are lovely and treat [person] with respect, dignity and kindness. Their behaviour does seem genuine. They have been very helpful to us and they treat [person] as an adult not an elderly person. Another relative told us, “The senior staff are very good, they are very thoughtful and helpful.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider supported a dementia friendly environment for those who would benefit from this.

They considered people’s individual needs and preferences. For example, one person found comfort and soothing by having dolls. The provider had set up an area in the home for the doll to sleep and baby clothes to be hung.

The home had a cinema room and often hosted movie sessions, however if people preferred this in the lounge, this was also supported.

The lifestyle team were meeting with people individually to discuss their ‘one last wish’ and where able, supporting them to achieve this. For example, one person expressed a wish to visit the seaside. Another person said that would like to watch ice hockey. A relative told us, “[Person] used to go and see the ice hockey in Nottingham. They have arranged to take [them] to one of the matches next week. [Staff] are going to accompany [them] and [person] is really looking forward to it. We are really pleased with that.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Overall, most people felt their independence was promoted and supported; however, some people did not feel this all the time with one relative stating, “[Name] needs to be encouraged and that isn’t happening.” Others told us staff help them when they need it, and that staff try and encourage people to do things for themselves.

People told us they had choice around decisions such as clothing, where they spent their time and when they wanted rest or social engagement.

Care plans contained information on people’s differing needs and abilities, providing guidance for staff in what people were willing and capable of doing or what tasks needed support.

Staff told us of times they had supported people’s individual requests. One staff member told us they took a person living at the service back to their old work place where they spent time reminiscing and speaking with old colleagues. The staff member told us, “To me things like this are so important to keep alive for our residents. Coming into a care home does not mean that life stops it should be the best end to their journey.”

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress.

People told us they often had to wait for support as there was not enough staff to meet people’s needs. They told us staff would often attend to a call bell to turn it off and say they would be back shortly to support. One person told us, “Their response depends on what carers are doing at the time. They take their time coming. I have to be patient. To be honest, they haven't got enough staff here. They come and say, “will be there in a minute' then leave.”

Another person told us, “Sometimes they seem a bit short of staff at mealtimes, and you have to wait for your food.”

The provider did not always care about and promote the wellbeing of their staff. They did not always feel supported.

We received mixed feedback from staff, with many reporting that until recently, they had not felt supported or valued. They felt there was insufficient staff to support them and management did not listen to their concerns. Comments included “I don’t feel listened to”, “Until recently I didn’t find management approachable” and “I didn’t feel supported”.

All staff did report the temporary management cover at the time of the assessment was supportive and approachable. They felt listened to and were hopeful that the recent improvements would continue.