Archived: Welcome Care and Support

Updated 11 September 2025

Date of Assessment:20Octoberto12November2025.

The service is a care at home service registered to provide support to children, younger adults and older people including people who may live with dementia, mental health, physical disability or sensory impairment needs.

The Care Quality Commission regulates the personal care and support that people may receive. At the time of inspection there were 2 people using the service and receiving the regulated activity personal care. The inspection was carried out remotely. This was the first rated inspection of the service. An acting manager was in place and plans were in place for the Nominated Individual to apply to become the registered manager. The Nominated Individual and registered manager are registered with the Commission and are legally responsible to ensure that the service is compliant with legal and regulatory requirements.

Systems were in place to provide person centred care. Risk assessments were in place, and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks, including for positive risk taking.

The service was flexible and adapted to people's changing needs and desires, enabling positive outcomes for people. Records were personalised, up-to-date and reflected people's care and support needs. People’s mental capacity and ability to consent was taken into account. People and their representatives were involved in planning their care and support. There was clear evidence of collaborative working and good communication with other professionals to help meet people's needs.

There were enough staff with the necessary skills, qualifications and experience. Staff were safely recruited. Staff received training to maintain high-quality care. Staffing capacity was sufficient and staff deployment was effective to ensure people's needs were met in a safe, timely and consistent way. Systems were in place for people to receive their medicines in a safe way.

People were treated with kindness and compassion. Staff protected their privacy and dignity.Relatives and staff were confident about approaching themanagerif they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.

Processes were in place to manage and respond to complaints and concerns. The acting manager undertook a range of audits to check on the quality of care provided.

Updated 11 September 2025

Relatives were complimentary about how staff supported people to enjoy a good quality of life. They said staff were kind and caring, they were patient and treated people as individuals. Relatives’ comments included,“[Name]is always treated with dignity and respect”, “Staff were caring and patient and[Name]liked them” and “I am extremely happy with the care provided.”

Systems were in place for people to receive consistent care from staff they knew. A relative commented, “[Name] had the same carers, when one was off we knew the other staff member.” A staff member told us, “I work with the same people, they know me and I know them well.”

People were supported to make choices and were involved in decision making about their care and support. Information was accessible to involve people in decision making about their lives. Relatives and staff said they were listened to, had opportunities to give feedback and any concerns were addressed by management. Their comments included, “The management team are supportive and approachable” and “I know I could go to the manager if I had any concerns.” Relatives told us communication was effective, and they were kept informed and involved. A relative commented, “Communication is very good. The manager keeps me informed.”