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Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

About the service

Richmond Supported Living is a service which provides care for eight people living in a supported living environment. This is a large house which has been converted into eight flats. People supported have physical and mental health needs and learning disabilities.

Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Five people were supported in relation to personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff were caring in their approach and had good relationships with people. Promoting independence was a key part of the service and people were supported to improve their daily life skills.

There were enough staff to ensure people were safe. Where risks associated with people's health and wellbeing had been identified, plans were in place to manage those risks while ensuring people could remain independent.

Staff understood their responsibility to safeguard people from harm and knew how to report concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice.

People received care which was responsive to their individual needs. Staff were matched with people and had a good understanding of how to support them well.

Care was recorded electronically and provided staff with information in relation to people’s backgrounds, interests and individual needs.

The provider ensured care was based upon good practice guidance to help ensure people received an effective service.

Staff encouraged people to maintain a balanced diet and respected their individual choices. The provider and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was maintained.

There was no registered manager in post. A new manager had started and was in the process of applying for registration with us.

Positive feedback was received in relation to the management of the service. People, staff and professionals had opportunities to feedback about the running of the service.

Quality checks were carried out to monitor the service, and these identified where improvements could be made.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was rated as Good (published in September 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 August 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 14 August 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 14 August 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 14 August 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 14 August 2019

The service was well-led

Details are in our well-led findings below.