The Care Quality Commission
  • Doctor
  • Independent doctor

Roodlane Medical Limited - New Broad Street, part of HCA Healthcare UK Primary Care Services

Overall: Good read more about inspection ratings

60 New Broad Street, London, EC2M 1JJ (020) 7234 2895

Provided and run by:
Roodlane Medical Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Roodlane Medical Limited - New Broad Street, part of HCA Healthcare UK Primary Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Roodlane Medical Limited - New Broad Street, part of HCA Healthcare UK Primary Care Services, you can give feedback on this service.

08 Oct 2019

During a routine inspection

We carried out an announced comprehensive inspection at Roodlane Medical – New Broad Street on 8 October 2019 as part of our current inspection programme. We previously inspected this service on 12 June 2018 using our previous methodology, where we did not apply ratings.

Roodlane Medical – New Broad Street is an independent provider of private GP services which are regulated by the CQC, and are provided on a fee-paying basis from its site in London.

The service also provides certain corporate healthcare services which are not regulated by CQC; this service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Roodlane Medical – New Broad Street services are provided to patients under arrangements made by their employer. These types of arrangements are exempt by law from CQC regulation. Therefore, at this service, we were only able to inspect the services which are not arranged for patients by their employers.

The lead GP based at the site is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received 37 completed CQC comment cards, which were all positive about the service. Patients commented that the staff were professional and caring, the environment was clean and comfortable, and that clear, detailed information was provided.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events and incidents. The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents happened, the service learned from them and reviewed their processes to implement improvements.
  • There were clearly defined and embedded systems, processes and practices to keep people safe and safeguarded from abuse, and for identifying and mitigating risks of health and safety.
  • Patients received effective care and treatment that met their needs.
  • The service organised and delivered services to meet patients’ needs. Patients said that they could access care and treatment in a timely way.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines and best practice.
  • Patients told us that all staff treated them with kindness and respect and that they felt involved in discussions about their treatment options.
  • Patient satisfaction with the service was consistently high.
  • Clinical staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
  • The service took complaints and concerns seriously and responded to them appropriately to improve the quality of care.

We saw examples of outstanding practice:

  • The service had a comprehensive and proactive approach for those experiencing domestic abuse and violence. Services were prioritised at a service and organisational level. There was a national domestic abuse helpline available for patients and staff. The service used an innovative and creative system to provide support contact details for survivors of domestic abuse and violence, whereby these details could be retained discreetly.
  • The service had developed and implemented advanced risk-based screening models which used new technology to support holistic and comprehensive care delivery.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

24 May 2018

During a routine inspection

We carried out an announced comprehensive inspection on 24 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring care in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

RoodlaneMedical (New Broad Street) provides private general practitioner services.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the private medical services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

At RoodlaneMedical (New Broad Street) services are provided to patients under arrangements made by their employer. These types of arrangements are exempt by law from CQC regulation. Therefore, at RoodlaneMedical (New Broad Street), we were only able to inspect the services which are not arranged for patients by their employers.

The lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Thirty seven people provided feedback about the service, which was entirely positive.

Our key findings were:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Services were provided to meet the needs of patients.
  • Patient feedback for the services offered was consistently positive.
  • Leadership, management and governance of the service assured the delivery of high-quality and person-centred care.

7 June 2013

During a routine inspection

During this inspection we spoke with three people using the service. They all told us they were happy with the quality of their care and treatment. One person said, "from what I have seen, I was impressed. I would come back and recommend to others." Another person told us, "the GP was very pleasant and the appointment didn't feel rushed at all. It was easy to get an appointment."

The treatments areas were clean and suitably equipped. Staff had attended life support training and knew what actions to take in the event of an emergency.

There were enough staff available to meet the needs of people using the service. This meant people were seen without delay and could choose to be seen by a male or female doctor.

People using the service told us they had been provided with information about how to make a complaint and they thought that any complaint would be professionally managed.

14 November 2012

During a routine inspection

We spoke with two people who had recently used the service and also looked at the clinic's most recent patient satisfaction survey results. We found people were pleased with the information they received, the quality of their care and the conduct of the medical and healthcare professionals.

The treatment areas were clean, well equipped and ensured people maintained their privacy. One person using the service said 'this is a modern, well -maintained and friendly facility.' The staff team were trained in life support and knew what to do in the event of a medical emergency.

Staff members were appropriately qualified, had regular training and opportunities for professional development. Staff had regular supervision and managerial support. We saw evidence that the quality of the service was monitored and the provider sought feedback from patients, staff and external professionals.

30 August 2011

During a routine inspection

During the visit we spoke to a small number of patients directly, who indicated a high level of satisfaction with the services provided at the medical centre. In addition, observation of the practices of the medical centre, discussion with staff and inspection of records indicated that staff protected people's privacy and dignity and generally treated them with respect. People felt that staff listened to them and offered them choices about their care and treatment as far as possible.

The premises were well maintained and kept clean and hygienic, with appropriate quality assurance systems in place and effective complaints procedures. Although a survey of people's experience had not been conducted since 2009, a new system was being put in place to ensure that these would soon be circulated on an ongoing basis. However there was room for improvement in provision of a safeguarding adults policy, more rigorous recruitment procedures for some staff members and further training provision and recording for the staff team in a number of relevant areas.